FAQ
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery to the US typically takes 7-15 business days. International orders take 10-20 business days. You'll receive a tracking number as soon as your order ships.
Q: Do you offer free shipping?
A: Yes! We offer FREE standard shipping on all orders, worldwide.
Q: How do I track my order?
A: Once your order ships, you'll receive an email with your tracking number. You can use this to track your package in real time.
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused and in original packaging. Contact us at support@pulsecart.com to initiate a return.
Q: What if my item arrives damaged?
A: We're sorry to hear that! Please email us at support@pulsecart.com with a photo of the damaged item within 7 days of delivery. We'll send a replacement or issue a full refund.
Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 12 hours of placement. After that, orders enter fulfillment and cannot be changed. Please contact us immediately at support@pulsecart.com.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International orders may be subject to customs fees, which are the buyer's responsibility.
Q: How do I contact customer support?
A: You can reach us at support@pulsecart.com. We respond to all inquiries within 24 hours, Monday through Friday.